Remote support for small IT teams: a practical setup

Small IT teams do not need a sprawling platform. They need to reach managed PCs quickly, help the occasional unmanaged user, and know who did what. Here is a setup that works for teams of one to fifteen.

1. Enroll every managed PC

Install the agent on each computer you support, and group devices by customer, site or department. With unattended access, you can reach them after hours and after reboots.

2. Give everyone the right role

Technicians connect and run quick support. Admins add devices and people. Keep billing with the owner. Everyone uses two-factor sign-in.

3. Use quick support for everyone else

For a visitor's laptop or a one-off customer, send the quick support link instead of enrolling the machine. They approve the session on screen and nothing stays installed.

4. Size concurrent sessions to your busiest hour

You pay for how many sessions can run at once, not per technician. Most teams of five need one or two. Premium includes one and can add up to four more as you grow.

5. Review the audit log

A monthly glance at sign-ins, new devices and sessions catches problems early and satisfies most customers' compliance questions.

Start a Premium trial to set this up in an afternoon.